Frequently asked questions

Digital signage software allows you to remotely manage digital signage screens in a central location, allowing you to build and control a network of digital signage screens in one place.

You'll need internet connection to upload content onto your media player. As soon as your content is uploaded to the device (you can test this by viewing the content on your TV), you can run the screens without connection to the internet. You will however need internet connection again should you wish to update the content on the screens.

You can upload as many media assets as you wish, the sky is the limit.

For fair usage there is a limit of 30mb for file sizes, compressing and optimising the files sizes will run better and smoother on your devices.

For images we recommend up to 4mb. For videos we recommend up to 25mb.

You can upgrade your account to enable the file size limit to 600mb, if you need. If you file sizes are bigger, which tend to be for videos, we recommend trimming your videos into separate files.

For images we recommend .JPG, .PNG files. For video we recommend .MP4 files

We recommend using Amazon FireStick TV, Firestick 4K or Fire TV lite for our digital signage screens. Amazon Firesticks are the most cost effective digital signage players on the market, and are easily accessible to buy.

Your content is automatically cached onto the media player, and will run as soon as you start up your screen again.

Because we realise internet connection is never reliable, so cached content works as a back up.